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Tag: Management [ All ]

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  Title Copies
Raving Fans: A Revolutionary Approach To Customer Service 
Edition: 1 
Year: 1993 
ISBN: 0688123163 
ISBN 13: 9780688123161 
 2 
Essential Managers: Putting Customers First (Essential Managers Series) 
Edition: 1st 
Year: 2002 
ISBN: 078948952X 
ISBN 13: 9780789489524 
 1 
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World 
Edition: Rev Exp 
Year: 2011 
ISBN: 1422173356 
ISBN 13: 9781422173350 
 1 
Customers for Life 
Edition: 1st 
Year: 1990 
ISBN: 0385415036 
ISBN 13: 9780385415033 
 1 
The Great Game of Business: Unlocking the Power and Profitability of Open-Book Management 
Year: 1994 
ISBN: 038547525X 
ISBN 13: 9780385475259 
 1 
What is Lean Six Sigma 
Edition: 1 
Year: 2003 
ISBN: 007142668X 
ISBN 13: 9780071426688 
 1 
It's Your Ship: Management Techniques from the Best Damn Ship in the Navy, 10th Anniversary Edition 
Edition: 10th Anniversary Revised & Updated 
Year: 2012 
ISBN: 145552302X 
ISBN 13: 9781455523023 
 1 
The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work 
Edition: 1 
Year: 2011 
ISBN: 142219857X 
ISBN 13: 9781422198575 
 1 
The One Minute Manager 
Year: 2003 
ISBN: 0688014291 
ISBN 13: 9780688014292 
 1 
Gung Ho! Turn On the People in Any Organization 
Edition: 1 
Year: 1997 
ISBN: 068815428X 
ISBN 13: 9780688154288 
 1 
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