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  Title Copies
Raving Fans: A Revolutionary Approach To Customer Service 
Edition: 1 
Year: 1993 
ISBN: 0688123163 
ISBN 13: 9780688123161 
 2 
Essential Managers: Putting Customers First (Essential Managers Series) 
Edition: 1st 
Year: 2002 
ISBN: 078948952X 
ISBN 13: 9780789489524 
 1 
The Art of the Start: The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything 
Edition: 1st 
Year: 2004 
ISBN: 1591840562 
ISBN 13: 9781591841159 
 1 
Take This Job and Love It: The Joys of Professional Selling 
Year: 1999 
ISBN: 0968428614 
ISBN 13: 9780968428610 
 1 
What is Lean Six Sigma 
Edition: 1 
Year: 2003 
ISBN: 007142668X 
ISBN 13: 9780071426688 
 1 
Unfair Advantage 
Year: 2012 
ISBN: 0985364386 
ISBN 13: 9780985364380 
 1 
In Search of Excellence: Lessons from America's Best-Run Companies 
Edition: Warner Books ed 
Year: 1984 
ISBN: 0446378445 
ISBN 13: 9780446378444 
 1 
The One Minute Manager 
Year: 2003 
ISBN: 0688014291 
ISBN 13: 9780688014292 
 1 
Gung Ho! Turn On the People in Any Organization 
Edition: 1 
Year: 1997 
ISBN: 068815428X 
ISBN 13: 9780688154288 
 1 
Principle-Centered Leadership 
Edition: 1 
Year: 1991 
ISBN: 0671749102 
ISBN 13: 9780671749101 
 1 
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