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  Title Copies
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior 
Edition: 1st 
Year: 2004 
ISBN: 0071446524 
ISBN 13: 9780071446525 
 1 
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition 
Edition: 2 
Year: 2002 
ISBN: 0071771328 
ISBN 13: 9780071771320 
 2 
Death by Meeting: A Leadership Fable...About Solving the Most Painful Problem in Business 
Edition: 1 
Year: 2004 
ISBN: 0787968056 
ISBN 13: 9780787968052 
 1 
DK Essential Managers: Communicate Clearly 
Year: 1999 
ISBN: 0789432447 
ISBN 13: 9780789432445 
 1 
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients 
Edition: First Edition 
Year: 2000 
ISBN: 0786865954 
ISBN 13: 9780786865956 
 2 
The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts (Dale Carnegie Training) 
Edition: 1 
Year: 2009 
ISBN: 1416595481 
ISBN 13: 9781416595489 
 1 
The Search: How Google and Its Rivals Rewrote the Rules of Business andTransformed Our Cultu re 
Edition: Reprint 
Year: 2006 
ISBN: 1591841410 
ISBN 13: 9781591841418 
 1 
What is Lean Six Sigma 
Edition: 1 
Year: 2003 
ISBN: 007142668X 
ISBN 13: 9780071426688 
 1