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Category:
Customer Service
[
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]
Page 1 of 1
Title
Authors/Editors
Publisher
Type
Copies
Becoming a Service Icon
Year
:
2004
Mowatt
National Library of Canada Cataloguing in Publication Data
Books
1
Customers for Life
Edition
:
1st
Year
:
1990
ISBN
:
0385415036
ISBN 13
:
9780385415033
Carl Sewell
Doubleday Business
Books
1
Essential Managers: Putting Customers First (Essential Managers Series)
Edition
:
1st
Year
:
2002
ISBN
:
078948952X
ISBN 13
:
9780789489524
Ken Langdon
Andy Bruce
DK
Books
1
Finding and Keeping Good People
Year
:
1995
Jenkins
Successful Negotiating Inc.
Books
1
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
Edition
:
First Edition
Year
:
2000
ISBN
:
0786865954
ISBN 13
:
9780786865956
Jeffrey J. Fox
Hachette Books
Books
2
Raving Fans: A Revolutionary Approach To Customer Service
Edition
:
1
Year
:
1993
ISBN
:
0688123163
ISBN 13
:
9780688123161
Ken Blanchard
Sheldon Bowles
William Morrow
Books
2
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Edition
:
Rev Exp
Year
:
2011
ISBN
:
1422173356
ISBN 13
:
9781422173350
Fred Reichheld
Harvard Business Review Press
Books
1